SIP Extensions

📞 SIP Extensions

Manage phone registrations · 5 extensions · 0 registered

Ext	Name	Password	Type	Call Group	Status	Registered From
3333	Mr. Chris Ismail	••••••	softphone	—	Offline	—
3388	Mr. Mike Farrell	••••••	softphone	—	Offline	—
3390	Mr. Chris Ismail	••••••	phone	—	Offline	—
3391	Mr. Chris Ismail	••••••	softphone	—	Offline	—
3399	Mr. Geoff Martin	••••••	softphone	—	Offline	—

Add SIP Extension

Extension Number *

Password

Display Name

Caller ID Name

Caller ID Number

Type

Call Group

VM Password

Notes

Enabled

👥 SARAH Knowledge Roles

Extension — what SARAH can discuss before passphrase

How this works: Tick what SARAH is allowed to discuss with any caller coming from this extension — before they say the passphrase. The passphrase unlocks an additional privileged tier on top.

📞 Dept 1 — Reception, Sales & Customer Front Door

Company & general info
Hours, location, what we do Products & services
Features, benefits, comparisons Pricing & packages
Costs, tiers, promotions Demos & trials
Demo booking, trial access Appointment booking
Schedule meetings, calls, visits Sales pipeline data
Deal stages, forecasts (staff)

💰 Dept 2 — Finance & Accounting

Payment instructions
How to pay, bank details Own invoice status
Caller's own balance & payments Departmental ledger
AP/AR ageing, supplier balances Full P&L / balance sheet
Cash, forecast, tax provisioning

👥 Dept 3 — Human Resources & People Operations

Careers & how to apply
Open roles, application process Employee own data
Pay slips, leave, benefits Team / manager data
Team leave, headcount, performance Full HR data
Comp bands, succession, exec comp

🏭 Dept 4 — Operations, Supply Chain & Logistics

Shipping & returns policy
Generic policies, timelines Own order status
Caller's own orders & deliveries Inventory & POs
Stock positions, supplier POs Full operational data
Cross-site capacity, risk dashboards

💻 Dept 5 — Information Technology & Cybersecurity

System status & help routing
Is X down? How do I get help? Own tickets & assets
Caller's own IT tickets, devices Department IT queue
Change requests, asset pool Security incidents & audits
Vulnerabilities, risk register, logs

⚖️ Dept 6 — Legal, Compliance & Risk

Privacy policy & public terms
Generic legal info, ethics routing Own compliance docs
Training records, signed documents Contract database
Status, terms, renewals, filings Privileged matters
Litigation, settlements, board

📢 Dept 7 — Marketing, Brand & Communications

Brand & press kit
Generic brand info, media policy Press materials
Spokesperson, on-record statements Campaign performance
Open rates, conversions, attribution Marketing strategy
Budgets, pipeline, competitive intel

🤝 Dept 8 — Customer Success & Service Delivery

FAQs & self-service
General support, how-to guides Own account & tickets
Caller's own cases, renewals, NPS Renewals & upsells
Expansion, contract renewals Full account portfolio
Churn risk, health scores, all accounts

🏛️ Dept 9 — Executive, Strategy & Corporate Affairs

Public company info
Press releases, annual reports Investor relations
Earnings, shareholder comms Corporate strategy
M&A, expansion, roadmap Board-level matters
Board papers, exec comp, governance

🔑 Passphrase — Unlocks Elevated Tier

Spoken passphrase for this extension (full sentence — harder to phish)

When the caller says this phrase, SARAH unlocks privileged department data on top of the ticked boxes. Leave blank to disable elevated access from this extension.

🌍 Known Callers

External phone numbers authorised to unlock department knowledge via spoken passphrase

How it works: When someone calls from a registered number, SARAH recognises them immediately. They then say their passphrase to unlock their assigned department knowledge tier — exactly the same as internal PBX extensions. Unknown numbers get public-tier only.

Phone Number	Name	Passphrase	Departments Allowed	Status	Actions
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Add Known Caller

External phone number authorised to authenticate via passphrase

Phone Number *

Display Name

Notes

📞 Dept 1 — Reception, Sales & Customer Front Door

Company & general info Products & services Pricing & packages Demos & trials Appointment booking Sales pipeline data

💰 Dept 2 — Finance & Accounting

Payment instructions Own invoice status Departmental ledger Full P&L / balance sheet

👥 Dept 3 — Human Resources

Careers & how to apply Employee own data Team / manager data Full HR data

🏭 Dept 4 — Operations & Supply Chain

Shipping & returns policy Own order status Inventory & POs Full operational data

💻 Dept 5 — IT & Cybersecurity

System status & help routing Own tickets & assets Department IT queue Security incidents & audits

⚖️ Dept 6 — Legal, Compliance & Risk

Privacy policy & public terms Own compliance docs Contract database Privileged matters

📢 Dept 7 — Marketing & Communications

Brand & press kit Press materials Campaign performance Marketing strategy

🤝 Dept 8 — Customer Success

FAQs & self-service Own account & tickets Renewals & upsells Full account portfolio

🏛️ Dept 9 — Executive, Strategy & Corporate Affairs

Public company info Investor relations Corporate strategy Board-level matters

🔑 Passphrase (spoken to unlock knowledge tier)

Full sentence — harder to phish than a single word. SARAH verifies this after matching the caller's number.

Active (disable to block without deleting)