📞 SIP Extensions
Manage phone registrations · 5 extensions · 0 registered
| Ext | Name | Password | Type | Call Group | Status | Registered From | Actions |
|---|---|---|---|---|---|---|---|
| 3333 |
Mr. Chris Ismail
|
••••••
|
softphone | — | Offline | — | |
| 3388 |
Mr. Mike Farrell
|
••••••
|
softphone | — | Offline | — | |
| 3390 |
Mr. Chris Ismail
|
••••••
|
phone | — | Offline | — | |
| 3391 |
Mr. Chris Ismail
|
••••••
|
softphone | — | Offline | — | |
| 3399 |
Mr. Geoff Martin
|
••••••
|
softphone | — | Offline | — |
Add SIP Extension
👥 SARAH Knowledge Roles
Extension — what SARAH can discuss before passphrase
How this works: Tick what SARAH is allowed to discuss with any caller coming from this extension — before they say the passphrase. The passphrase unlocks an additional privileged tier on top.
📞 Dept 1 — Reception, Sales & Customer Front Door
💰 Dept 2 — Finance & Accounting
👥 Dept 3 — Human Resources & People Operations
🏭 Dept 4 — Operations, Supply Chain & Logistics
💻 Dept 5 — Information Technology & Cybersecurity
⚖️ Dept 6 — Legal, Compliance & Risk
📢 Dept 7 — Marketing, Brand & Communications
🤝 Dept 8 — Customer Success & Service Delivery
🏛️ Dept 9 — Executive, Strategy & Corporate Affairs
🔑 Passphrase — Unlocks Elevated Tier
When the caller says this phrase, SARAH unlocks privileged department data on top of the ticked boxes. Leave blank to disable elevated access from this extension.
🌍 Known Callers
External phone numbers authorised to unlock department knowledge via spoken passphrase
How it works: When someone calls from a registered number, SARAH recognises them immediately. They then say their passphrase to unlock their assigned department knowledge tier — exactly the same as internal PBX extensions. Unknown numbers get public-tier only.
| Phone Number | Name | Passphrase | Departments Allowed | Status | Actions |
|---|---|---|---|---|---|
| Loading... | |||||
Add Known Caller
External phone number authorised to authenticate via passphrase
📞 Dept 1 — Reception, Sales & Customer Front Door
💰 Dept 2 — Finance & Accounting
👥 Dept 3 — Human Resources
🏭 Dept 4 — Operations & Supply Chain
💻 Dept 5 — IT & Cybersecurity
⚖️ Dept 6 — Legal, Compliance & Risk
📢 Dept 7 — Marketing & Communications
🤝 Dept 8 — Customer Success
🏛️ Dept 9 — Executive, Strategy & Corporate Affairs
Full sentence — harder to phish than a single word. SARAH verifies this after matching the caller's number.